At CarsNow we use advanced support issue tracking and management software. To get the best support from CarsNow and to ensure that your support request is handled as efficiently as possible please adhere strictly to the following guidelines.
Please use only this online form for requesting support or reporting an issue. Emails, phone calls, and other contact methods will not be responded to as efficiently as they will not be in our tracking system.
Please only report one issue at a time. Do not raise two problems in one support request. Do not raise one problem and then ask a question that is not related. We may need to assign one problem to one person and another problem to another person. We can’t do this if they are in one support case.
The subject line is very important. Please a use descriptive subject such as Contact form gives an error when entering no area code, or Forgotten password for admin account. Please do not use subjects like A quick favour, or A problem with my website. You will receive an email in return from us with the words CASE XXX added to the subject line. Each mail you receive from us on the same issues will have the same subject line so please always respond to the email thread that pertains to the issue.